In today's highly-regulated teleservices environment, SPH Marketing commits substantial
company resources to maintain its compliance with both State and Federal teleservices
regulations. SPH Marketing also partners with several third-party industry experts to help
maintain compliance. Below are just few areas of focus for SPH Marketing and its
compliance partners: Let us help you make the sale..
- National Do Not Call Registry
- EBR (Existing Business Relationship) Exemptions
- Predictive Dialer Requirements
- Call Abandonment Restrictions
- State Bonding Requirements
- Company Specific DNC lists
- State Do Not Call lists
- Caller ID Requirements
- Call Monitoring Rules
- Call Time Restrictions
- Consumer Disclosures
- State Registrations
Business-to-Business Telemarketing Short Overview*: Visit the Federal Communication Commissions website.
Business-to-Business Calls, unless they involve the sale of nondurable office or cleaning supplies: most phone calls between a telemarketer and a business are exempt from
the rule. But business-to-business calls to induce the retail sale of nondurable office or cleaning supplies are covered. Examples of nondurable office or cleaning supplies include
paper, pencils, solvents, copying machine toner and ink Ė in short, anything that can become depleted and must be replaced. Goods such as software, computer disks, copiers, computers, mops and buckets are considered durable because they can be used again and again.
Business-to-Consumer Telemarketing Short Overview*: Visit the Federal Communication Commissions website.
>What types of calls are not covered by the National Do Not Call Registry?
The Do Not Call provisions do not cover calls from political organizations, charities, telephone surveyors or companies with which a consumer has an existing business relationship. However, sellers and telemarketers should also be aware that the FCC regulates telemarketing calls. The Established Business Relationship Exemption: Sellers and telemarketers may call a consumer with whom a seller has an established business relationship, provided the consumer has not asked to be on the sellerís entity-specific Do Not Call list. The Rule states
that there are two kinds of established business relationships.
One is based on the consumerís purchase, rental or lease of the sellerís goods or services or a financial transaction between the consumer and seller within 18 months preceding a telemarketing call. The 18-month period runs from the date of the last payment, transaction, or shipment between the consumer and the seller.
The other is based on a consumerís inquiry or application regarding a sellerís goods or services and exists for three months starting from the date the consumer makes the inquiry or application. This enables sellers to return calls to interested prospects even if their telephone numbers are on the National Registry.
*Certain state regulations supersede the above federal regulations. We manage all state requirements as well. The FCC short overviews above apply to the majority of states.